Privacy Policy
This Privacy Policy explains how Convo collects, uses, and protects personal information when you use the website and product.
Convo is built with a simple principle in mind: information should be handled carefully, used responsibly, and only collected where it helps the product work properly.
1. Who we are
Convo is a software product designed to help landlords, property managers, and tenants manage issues and communication more clearly.
If you have any questions about this policy or about how your data is handled, you can contact hello@convo-app.co.
2. Information we collect
Depending on how you use Convo, we may collect the following types of information:
- account information, such as your name, email address, and login details
- information you provide through the product, including messages, issue details, property-related information, and uploaded content
- technical information such as device type, browser type, approximate usage data, and log information
- communication you send directly, such as support or contact enquiries
3. How we use information
We use information to:
- provide and maintain the Convo product
- support account access and authentication
- enable issue tracking, communication, and product features
- improve product performance, reliability, and usability
- respond to support requests or contact enquiries
- protect the product against misuse, abuse, or fraud
- comply with legal obligations where required
4. AI-assisted features
Convo includes AI-assisted functionality designed to help structure communication and improve how issues are raised and managed.
This may involve processing information you submit through the product so that it can be summarised, organised, or used to support workflow-related features.
AI is used to support the product experience, not to make independent legal, financial, or safety-critical decisions on your behalf.
5. How information is shared
We do not sell personal information.
Information may be shared only where necessary to operate the product, for example with service providers that support hosting, infrastructure, authentication, analytics, communications, or product functionality.
Information may also be shared if required by law, regulation, or a valid legal process.
6. Data retention
Information is kept only for as long as it is reasonably needed to provide the product, maintain security, resolve disputes, comply with legal obligations, or support legitimate business operations.
Retention periods may vary depending on the type of data and how the product is being used.
7. Security
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, or disclosure.
No system can guarantee absolute security, but protecting user information is treated as an important part of how Convo is built and maintained.
8. Your rights
Depending on where you are located, you may have rights in relation to your personal information, including the right to request access, correction, deletion, restriction, or objection to certain types of processing.
To make a privacy-related request, contact hello@convo-app.co.
9. Cookies and analytics
Convo may use cookies or similar technologies where needed to keep the website and product functioning properly, understand usage, and improve performance.
If additional analytics, advertising, or non-essential cookies are introduced later, this policy may be updated to reflect that.
10. Changes to this policy
This Privacy Policy may be updated from time to time to reflect product changes, legal requirements, or improvements in how information is handled.
When material updates are made, the updated version will be posted on this page.
11. Contact
If you have questions about this Privacy Policy or about how personal information is handled, you can contact hello@convo-app.co.